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Inconsistent Node Status Displayed in the Log and on the UI

Symptom

After a node is added, the log shows that the node is successfully added, but the node status displayed on the UI is Failed or Installing for a long time.

Figure 1 Node status
Figure 2 Logs

Possible Cause

  • The system time of the server is inconsistent with that of the agent.
  • The DNS service is abnormal.

Troubleshooting Procedure

  • Possible cause: The system time of the server is inconsistent with that of the agent.
  1. Check the system time of the server and agent.
  2. Synchronize the system time between the server and agent.
  3. If the node status is still Failed, delete the node and add it again.
  • Possible cause: The DNS service is abnormal.
  1. Check whether search is configured in the /etc/resolv.conf file.
  2. If search is configured, comment out this configuration item in the /etc/resolv.conf file.
  3. Delete the node and add it again.
Parent topic: FAQs