Technical Support

If you encounter any problem and need technical support, send the following information to the Kunpeng forum.

Information Type	Command
CPU	lscpu and/or cat /proc/cpuinfo
RAM	cat /proc/meminfo and free -h
Driver	mount sudo parted -l sudo fdisk -l df -h

Information Type

Command

CPU

lscpu and/or cat /proc/cpuinfo

RAM

cat /proc/meminfo and free -h

Driver

mount

sudo parted -l

sudo fdisk -l

df -h

Information Type	Command
Overall OS information	cat /etc/os-release
Kernel	uname -a
System page size	getconf PAGE_SIZE
Memory mapping	cat /proc/self/maps cat /etc/issue

Information Type	Command
ExaGear software package that has been installed	dpkg -l \| grep exagear
Log files	All files in /var/log/exagear/
Checksum of an ExaGear binary file	shasum -a 256 /opt/exagear/bin/ubt_x64a64_al shasum -a 256 /opt/exagear/bin/ubt_x32a64_al

Information Type

Command

ExaGear software package that has been installed

dpkg -l | grep exagear

Log files

All files in /var/log/exagear/

Checksum of an ExaGear binary file

shasum -a 256 /opt/exagear/bin/ubt_x64a64_al

shasum -a 256 /opt/exagear/bin/ubt_x32a64_al

Information Type
Complete software version
Method of obtaining software, such as a download link
Other software or system libraries that the software depends on

Procedure for reproducing the issue
Complete test commands and all error information during problem reproduction
If the problem is caused by benchmark running, provide the correct startup commands, including the related parameters (for example, the parameters for running the database benchmark).