Troubleshooting Server Encoding Parameter Configuration

Symptom

If an exception occurs when the engine server sends parameter settings to the encoder, the engine reports a VMI_VIDEO_ENGINE_CONFIG_ERR event. You can view related messages in logs.

Impact on the System

When this fault occurs, the engine server reports a VMI_VIDEO_ENGINE_CONFIG_ERR event and continues to initialize the encoder. However, because the encoding parameters fail to be set, the encoder fails to be initialized and the client is disconnected.

Possible Cause

An error occurs when the engine server sends parameter settings to the encoder.

Procedure

1. In the logs generated by the engine, search for logs whose LOG_TAG is VMI_VideoEngine and level is error, and then determine the cause based on the logs.
2. If the encoder fails to set encoding parameters due to an exception that occurs when the engine server sends parameter settings to the encoder, rectify the fault and restart the encoder.
3. Reconnect the mobile phone to the cloud phone. The service recovers.