Technical Support
If you encounter any problem and need technical support, send the following information to the Kunpeng forum.
- Hardware information
Information Type |
Command |
|---|---|
CPU |
lscpu and/or cat /proc/cpuinfo |
RAM |
cat /proc/meminfo and free -h |
Driver |
mount sudo parted -l sudo fdisk -l df -h |
- OS information
Information Type |
Command |
|---|---|
Overall OS information |
cat /etc/os-release |
Kernel |
uname -a |
System page size |
getconf PAGE_SIZE |
Memory mapping |
cat /proc/self/maps cat /etc/issue |
- ExaGear software information
Information Type |
Command |
|---|---|
ExaGear software package that has been installed |
dpkg -l | grep exagear |
Log files |
All files in /var/log/exagear/ |
Checksum of an ExaGear binary file |
shasum -a 256 /opt/exagear/bin/ubt_x64a64_al shasum -a 256 /opt/exagear/bin/ubt_x32a64_al |
- Information about the software running with ExaGear
Information Type |
|---|
Complete software version |
Method of obtaining software, such as a download link |
Other software or system libraries that the software depends on |
- Procedure for reproducing the issue
- Complete test commands and all error information during problem reproduction
- If the problem is caused by benchmark running, provide the correct startup commands, including the related parameters (for example, the parameters for running the database benchmark).