Node Status Changes to Offline

Symptom

The node status changes from successful installation to offline.

Possible Cause

The server certificate and agent service certificate are not updated on the node.

Troubleshooting Procedure

1. Regenerate a certificate.

   On the agent service certificate page, click Replace Certificate to replace the current certificate with the latest one.

2. Check the node information.

   Check whether the offline node is a local node or a manually added one. If it is a local node, perform steps 3 and 4. If it is a manually added node, perform only step 4.

3. Replace the certificate.

   Replace the server certificate of the offline node. For details, see Managing the Server Certificate.

   Replace the agent service certificate of the offline node. Click Replace Certificate to replace the current certificate with the latest one.

4. Check the node status.

   After a period of time, the node status changes to online.